Need help?
Frequently Asked Questions
In our webshop you always pay via a secure environment. You can pay safely via:
- IDEAL
- Paypal
- Credit card
- Bancontact
- Google Pay
- Apple Pay
- Visa
- MasterCard
- Master
If this doesn't work, please contact us as soon as possible.
- 'ready to ship' items shipping in 1-2 business days
- shipping of all NOOFF® collars & leashes in 5-7 business days
- Did you order both a NOOFF® collar or leash and a 'ready to ship' item? Please allow 5-7 business days
- Have you ordered a product from Non-stop Dogwear? Please allow 5-7 business days for delivery
Netherlands: €5.95 free shipping from €89
Belgium and Germany: €9.95 free shipping from €129
All other European countries (excl Bulgaria) : €18.95
Outside the EU: no shipping
When we send your package, you will receive a shipping confirmation with track & trace by email. We ship with PostNL.
Yes, only within the European Union (excluding Bulgaria)
Unfortunately this is not yet possible.
You can enter a gift voucher and discount code at checkout (so later in the ordering process)
It may happen that a mistake has been made or that something has happened to the package along the way. We naturally want to resolve this as quickly as possible. Please contact us within 3 days of receiving your package. We will do our best to handle the complaint as quickly as possible.
In order to properly assess the complaint, we would like to ask you to provide the following information:
- Description of the complaint
- Order number
- Photo of the damaged product
- Photo of the damaged shipping box
If your order has not yet been shipped, we can change this for you.
Please contact us as soon as possible via hello@nooff.nl or via the WhatsApp button at the bottom right of this page.
All handmade collars & leashes
This is only possible if they have not yet been made by us. Send a message as soon as possible via the whatsapp button at the bottom right of this page or call: +31613985995
Ready to ship products
Have you placed an order and has it not yet been shipped by us? Then you can easily cancel it by sending an e-mail to hello@nooff.nl As soon as we have processed your request, you will receive a confirmation by e-mail and we will refund your payment to your account within a few working days.
All colors shown are digital images and may differ from actual colors depending on your phone or screen settings.
Set your phone to the brightest light, this is the closest match to reality.
Nice! That is definitely possible.
Do you want a collar / leash / long line or maybe something completely different made that is not yet in our collection? Contact us directly. Because (almost) everything is possible at NOOFF® and maybe we will add this product to our collection!
Let customers speak for us
Get inspired