Returns

All collars, leashes, long leashes & key rings
All NOOFF® collars, leashes and/or long leashes are made especially for you and your dog. It is custom work and is therefore excluded from the right of withdrawal (as described in our additional terms and conditions) and can therefore not be returned .

Ready to ship items
May be returned within 14 days. You can return it, but the costs are your own. Send an email to: hello@nooff.nl. Please state your order number and the reason why you want to return the product in the email, so that we can improve the website or products.

Which items fall under the 'ready to ship' items?

  • NOOFF® dog reward bags
  • dog coats from the Non-stop Dogwear brand
  • dog lighting and accessories from the Orbiloc brand
  • drinking bottles from the Springer brand
  • dogBar brand food bowls
  • toys from the Tugg-e-Nuff brand
  • GPS dog tracker and accessories from the Tractive brand
  • flutes from Acme (all in an unopened package)

The above products may be returned if they have not been used, in their original condition and packaging.

Once we have received the package in the condition described above, we will refund the money within a few days to the same account you paid with. When returning the entire order, any delivery costs will also be refunded. If you keep one or more products from the order, any delivery costs remain at your own expense.

Unfortunately, it is not possible to exchange via the webshop. If you would like a different product, you can return the order and place a new online order. You can return the order you have already placed within 14 days. You will receive the refund once the return has been processed.

You can reach us in the following ways:

  • telephone or Whatsapp +31613985995
  • via email: hello@nooff.nl

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