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Returns

All collars, leashes, long lines & key chains
All NOOFF® collars, leashes and/or long lines are made especially for you and your dog. They are custom-made and are therefore exempt from the right of withdrawal (as described in our additional terms) and can therefore not be returned .

Ready to ship items
May be returned within 14 days. Returns are allowed, but the costs are for yourself. Send an email to: hello@nooff.nl. State your order number and the reason why you want to return the product in the email, so we can improve the website or products.

Which items are considered 'ready to ship' items?

  • NOOFF® Dog Treat Bags
  • NOOFF® Dog Caves
  • All products from the brand Non-stop Dogwear
  • dog lighting and accessories from the Orbiloc brand
  • drinking bottles from the Springer brand
  • toys from the Tugg-e-Nuff brand
  • Acme whistles (only in unopened packaging)

The above products may be returned if they have not been used, are in their original condition and in the packaging.

Once we have received the package in the condition described above, we will refund the money to the same account you paid with within a few days . When returning the entire order, any delivery costs will also be refunded. If you keep one or more products from the order, any delivery costs will remain at your own expense.

Unfortunately, exchanging via the webshop is not possible. If you would like a different product, you can return the order and place a new online order. You can return the order that has already been placed within 14 days. As soon as the return shipment has been processed, you will receive the refund.

You can reach us in the following ways:

  • phone or Whatsapp +31613985995
  • via email: hello@nooff.nl