Delivery time & shipping costs

Delivery time

  • 'ready to ship' items ship in 1-2 business days
  • shipping of all NOOFF® collars & leashes in 5-7 business days
  • Have you ordered both a NOOFF® collar or leash and a 'ready to ship' item? Lasts 5-7 business days
  • Have you ordered a Non-stop Dogwear dog coat that we do not have in stock? Please allow 5-10 working days for your entire order

Postage costs

Shipping costs depend on the country your order should be shipped to:

Netherlands: €5.95 free shipping from €89
Belgium and Germany: €11.95 free shipping from €129
All other European countries (excl. Bulgaria) : €18.95
Outside the EU: no shipping

All orders are shipped with track & trace

When we send your package, you will receive a shipping confirmation with track & trace to the email address you provided. We ship with PostNL.

Most packages are letterbox packages and fortunately you don't have to stay at home for that. If you have ordered multiple items or larger items and it does not fit in a letterbox package, PostNL will make 1 delivery attempt. If you are not at home, check the PostNL app to see which neighbors and/or service point they left the package at. Then try to pick up your package as quickly as possible.

Unfortunately, it is not possible to collect your order. We do not have a visiting address.

Orders outside the Netherlands
For orders to countries outside the Netherlands, customs duties, taxes and other costs may apply. These charges can vary widely and are often based on the price and type of item, the weight and dimensions of the package, the country of origin, and the taxes, duties and fees of the destination country. These costs are borne by the customer and will not be refunded in the event of a return.

* NOOFF® is not liable if delivery takes place at a later time. NOOFF® has the right to deliver the order up to 30 days after the order without being declared in default by the customer. If the term is exceeded, the customer will receive written confirmation. The customer can then terminate the agreement free of charge. The customer will then receive the paid amount back within a few working days.

Drafted January 16, 2022, modified January 6, 2024

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